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Major Product Initiatives for 2011

We are aggressively working on new products to support your selling efforts this coming year. Please note specifications and dates may change slightly as we move through the development process. Updates and formal announcement bulletins will be distributed for each of these projects as we move forward.

Pinnacle Select Update –We have finalized the concept design. Included with the Select platform will be a retractable screen option. The screen will be comprised of BetterVue screen cloth material on a retracting cassette. The cassette cover (both interior and exterior faces), guide tracks and pull bar will all be wood or wood veneered parts; this will allow customers to paint or stain the screen components to match their window unit finish. The retracting screen will be an option on all venting products in the Select family; Push-out Casement, Operating Casement, Pushout Awning and Operating Awning. We look forward to reporting more on the size and performance capabilities of the new platform as we progress through materials procurement, prototype construction and into initial platform testing in the coming months.

Next Dimension Signature Retrofit Kit Options – Following up on the request for more replacement options for Next Dimension vinyl products, we will be working on a set of options for Signature Single Hung, Slider and Casement. The replacement kit options will be similar to the current Double Hung retrofit option and include nailfin removal, necessary installation accessories (Head Filler, Sill Filler, Jamb Cover, etc.) that are factory cut-to-length as well as updated installation instructions. We will begin working out the design concepts for the retrofit options in the next few months.

Windsor's Special Process Produces a Quality Paint Finish

The North Carolina production facility launched a highly anticipated painted interior finish in 2010. The process for creating this Painted White Interior required new equipment and a dedicated staff. The installation of the paint booth equipment along with a de-nibbing (sanding) machine was the focus of our skilled fabrication staff for many months. Our team re-built this sophisticated oven to allow precise control over drying temperature, conveyer speed, and humidity. This equipment allows us to prime and pre-finish parts on the same line while producing a consistently high-quality finish.

Each piece goes through the sanding operation before it is primed or painted. This provides a cleaner, smoother paint surface. Once the part is thoroughly sanded, it goes through the paint booth where no less than 5 wet millimeters of primer is applied. After the primer is dry the process sands the part again for painting. This automated equipment then applies 5 wet millimeters of paint. We carefully monitor the thickness of each coating every time we change from primer to paint or when we change profiles. The viscosity of the paint is closely monitored three times each day. The parts are then passed through a drying oven to create a smooth, consistent surface. The temperature in these ovens is carefully maintained at 125 degrees Fahrenheit and the humidity is held between 12-15%. This combination produces the most consistent finish and maintains the highest quality and the strictest of standards. Windsor goal is to provide only the best for our customers.

The New Year Brings Renewed Optimism

Windsor Windows and Doors conducted our annual National Sales Meeting in North Carolina last week. It was good to see everyone and reflect on the past year, and focus on the future. We have many reasons to be optimistic for the coming year.

Our focus on becoming easy to do business with, (ETDBW) remains a daily priority for our entire team. Whether it’s PTQ software functionality, inside sales support, producing a quality product, or returning a timely phone call, our ultimate goal is simple: Become the vendor of choice for our customer at every touch point. ETDBW is more than a company slogan or catchphrase. It is not as simple as flipping a light switch to attain. It takes work and dedication and most of all, a resolute commitment to our business partners.

Lastly, many of you have been valued customers of Windsor’s for several years. You too, have navigated stormy economic weather, and together we have strengthened our partnership. I look forward to the opportunities, challenges and victories to be celebrated this coming year!

Message from Scott Renke
Windsor’s new Director of Sales

Case Study Forum Now on Windsor's Website

Windsor’s website is being updated with a Case Study Forum. This tool was developed to demonstrate examples of various product applications. It highlights interesting and unique applications of Windsor products in residential construction, light commercial applications and historic renovations. Each Case Study provides photos of the project, a brief explanation of the goals, and a statement from the builder or developer as to why the Windsor product was selected.

The Case Studies will be featured on the homepage as one of the rotating images of highlighted topics.



Once someone clicks on that Case Study image on the homepage, it will take them to a page where they can select the type of product application they’re interested in learning about.



When you click on the file, a two-page printable PDF will open. This Case Study Forum will be a convenient tool for demonstrating product examples. Watch for this helpful tool, coming in March!

2010 Sales Awards

Each year Windsor recognizes outstanding performance by their sales staff. The following Regional Sales Managers received 2010 Sales Awards:

Silver Excellence Awards –
  • Mike Crook
  • Jim Erbes
  • Greg Hancock
  • Jay McCarty

Gold Excellence Awards –
  • Tim Love
  • Patty Marek

President’s Club for Growth –
  • Tim Love grew business in his region more than any other.

President’s One Million Dollar Club –
  • Tim Love achieved over one million dollars in sales

Windsor ultimate sales award is called the Sales Professional of the Year or SPY for short. The Regional Sales Manager’s performance is evaluated in a variety of categories: size of territory, growth of territory in dollars, growth of territory by percent, growth from existing accounts, expense control, and new accounts added. There was a very tight race for this award in 2010.
  • Patty Marek was awarded the Windsor’s 2010 Sales Professional of the Year Award. Patty humbly says the key to her success has been the support she has from the people in the plants. However, we all feel that the key to Patty’s success is her perseverance and the loyal relationships she’s built with her customers.

Windsor commends all of these top performers!
Silver Award - Mike Crook Silver Award - Jim Erbes Silver Award - Greg Hancock Silver Award - Jay McCarty Gold Award - Tim Love Gold Award - Patty Marek President's Club for Growth - Tim Love President's One Million Dollar Club - Tim Love Sales Professional of the Year - Patty Marek

Windsor Employee Recognized for Heroic Act

Late last year, the Warehouse Group Leader at our Monroe, NC Plant, Robert Cox, was eating lunch in the manager’s office. He was alone but the door was open. He was choking on a hamburger and could not speak or breathe. One of the warehouse stockeepers, Cory Alexander, just happened to look in the office and noticed Robert struggling. He immediately rushed to Robert’s aid and performed the Heimlich maneuver. The food that was blocking Robert’s esophagus was dislodged and he quickly recovered. Robert says he feels that if he had been eating in his vehicle, he most likely would have died because he could not breathe, talk or walk. Robert attributes his survival to Cory’s efforts.

Cory, a humble and unassuming person, remained calm during the entire ordeal. He provided comfort and reassurance to Robert when he was panicking. Cory reacted quickly and without hesitation.

Windsor’s Management recognized Cory in a department meeting that was held the next day. Robert said a few words of thanks to his co-worker and new-found hero. Inner strength is most certainly exposed when a person is faced with a life and death situation. Cory set a shining example of how to react in an emergency.
Robert Cox is very grateful for the heroic actions of his coworker,  Cory Alexander. His quick thinking may have saved Robert’s life.